Camera Troubleshoot General

IR Light is Very Dark
Users didn’t use specified power supply, and failed to enable all the IR lights.  The object is so far that it is out of the range of IR light.   IR-...
Mon, 11 Apr, 2016 at 10:27 AM
Halo at Nighttime
When IR light is on for the HD or SD IR dome, the image is abnormal, such as reflective image or white and unclear image. Solution: Use the IR-blocking r...
Mon, 11 Apr, 2016 at 10:29 AM
Device Failed to Record Video and Snapshot
Possible reason: “Snapshot time period” is set wrongly; storage path is not correct; “video mode” is set as off. Set “video time period”, “snapshot tim...
Mon, 11 Apr, 2016 at 10:30 AM
How to Convert and Playback Backed Up Video
There is no media player. No DXB8.1 or higher graphic acceleration software. There is no DivX503Bundle.exe control when you play the file transformed...
Mon, 11 Apr, 2016 at 10:30 AM
Camera Does Not Switch Between Day and Night Mode
Possible reason: Device system time is not corresponding to computer time.  Log into the web interface of the camera. Click on Setup, General and then...
Wed, 20 Apr, 2016 at 3:43 PM
Device is Leaking Water
Users dismantled the front cover and rear cover by themselves, which were not installed properly.  The front cover glass is strongly pressed or crashed...
Mon, 11 Apr, 2016 at 10:32 AM
Camera Not Detecting SD-Card
Check if the card slot is loose.  Check if the SD card in the computer is recognizable and there is no abnormality.
Mon, 11 Apr, 2016 at 10:32 AM
SD card failed to store video.
Check if the SD card status is set as read only status, if so; you need to change it to read/write status.  Check if the SD card can be detected. Che...
Mon, 11 Apr, 2016 at 10:33 AM
Camera Not Recording to SD-Card
Check if the SD card status is set as read only status, if so; you need to change it to read/write status.  Check if the SD card can be detected. Check ...
Mon, 11 Apr, 2016 at 10:33 AM
Diagonal or Horizontal Striping on Live Feed
Cross stripe or diagonal stripe appears in the image of IPC. Bad connection for the video cable. Strong current interference.
Mon, 11 Apr, 2016 at 10:34 AM