Camera Troubleshooting General

Camera Troubleshooting General

IR Light is Very Dark
IR effect is bad. Users didn’t use specified power supply, and failed to enable all the IR lights.  The object is so far that it is out of the range ...
Sat, 9 Apr, 2016 at 11:52 AM
Camera video has Halo Effect
When IR light is on for the HD or SD IR dome, the image is abnormal, such as reflective image or white and unclear image. Solution: Use the IR-blocking ri...
Sat, 9 Apr, 2016 at 11:53 AM
Device Failed to Record Video and Snapshot
The device failed to record video and snapshot. Possible reason: “Snapshot time period” is set wrongly; storage path is not correct; “video mode” is set a...
Sat, 9 Apr, 2016 at 11:53 AM
How to Convert and Playback Backed Up Video
Can not playback the downloaded file. There is no media player. No DXB8.1 or higher graphic acceleration software. There is no DivX503Bundle.exe co...
Sat, 9 Apr, 2016 at 11:53 AM
Camera Does Not Switch Between Day and Night Mode
Day/night config switch is invalid. Possible reason: Device system time is not corresponding to computer time.  Log into the web interface of the cam...
Sat, 9 Apr, 2016 at 11:55 AM
Device is Leaking Water
Users dismantled the front cover and rear cover by themselves, which were not installed properly.  The front cover glass is strongly pressed or crashed...
Sat, 9 Apr, 2016 at 11:55 AM
Camera Not Detecting SD-Card
Check if the card slot is loose.  Check if the SD card in the computer is recognizable and there is no abnormality.
Sat, 9 Apr, 2016 at 11:56 AM
Camera Not Recording to SD-Card
Check if the SD card status is set as read only status, if so; you need to change it to read/write status.  Check if the SD card can be detected. Che...
Sat, 9 Apr, 2016 at 11:56 AM
Diagonal or Horizontal Striping on Live Feed
Bad connection for the video cable. Strong current interference.
Sat, 9 Apr, 2016 at 11:57 AM
Gray Screen on Live Feed
Phenomenon: gray screen appears in the IPC, it can recover after restart under the state of power off, gray screen appears repeatedly.  Possible reason: C...
Sat, 9 Apr, 2016 at 11:57 AM