Support

Network 16

• How to check if your ports are open for remote access.
• How to Access your DVR using Firefox on Windows PC
• DDNS Troubleshooting
• Port forwarding Help
• How to Access your DVR on Chrome Browser with Windows PC

View all 16

Playback & Recording 7

• System does not detect hard disk
• Motion detection function is not working.
• Unable to Playback Recordings
• Alarm signal can not be disarmed
• Alarm function is null

View all 7

PTZ 2

• PTZ Troubleshooting
• PTZ Keyboard not controlling NVR.

Audio 1

• No Audio from Live Feed

Video Loss and Image Issues 5

• There is no HDMI output.
• Video Loss of 1 Camera
• Video Loss on Multiple Cameras
• Camera Feed is Blurry or Distorted
• Video is distorted when searching local records.

Functionality 5

• Remote control does not work.
• System does not boot
• NVR Randomly Rebooting or Shutting Down
• Time display is not correct.
• Burn error /USB back error.

Camera Troubleshooting General 20

• IR Light is Very Dark
• Camera video has Halo Effect
• Device Failed to Record Video and Snapshot
• How to Convert and Playback Backed Up Video
• Camera Does Not Switch Between Day and Night Mode

View all 20

HD-CVI Camera Troubleshoot 1

• What is CVI?

IP Camera Troubleshooting 11

• IP PTZ Menu Controls
• "Failed to Save Device Configuration"
• Config Info Mismatched
• Black Edge in Live Feed After Firmware Update
• The video window of control installation displays “ ” when I log in the IPC.

View all 11