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FAQ / TROUBLESHOOTING
How to check if your ports are open for remote access.
How to Access your DVR using Firefox on Windows PC
Port forwarding Help
How to Access your DVR on Chrome Browser with Windows PC
See all 16 articles
Playback & Recording
System does not detect hard disk
Motion detection function is not working.
Unable to Playback Recordings
Alarm signal can not be disarmed
Alarm function is null
See all 7 articles
PTZ Keyboard not controlling NVR.
No Audio from Live Feed
Video Loss and Image Issues
There is no HDMI output.
Video Loss of 1 Camera
Video Loss on Multiple Cameras
Camera Feed is Blurry or Distorted
Video is distorted when searching local records.
Remote control does not work.
System does not boot
NVR Randomly Rebooting or Shutting Down
Time display is not correct.
Burn error /USB back error.
Camera Troubleshooting General
IR Light is Very Dark
Camera video has Halo Effect
Device Failed to Record Video and Snapshot
How to Convert and Playback Backed Up Video
Camera Does Not Switch Between Day and Night Mode
See all 20 articles
HD-CVI Camera Troubleshoot
What is CVI?
IP Camera Troubleshooting
IP PTZ Menu Controls
"Failed to Save Device Configuration"
Config Info Mismatched
Black Edge in Live Feed After Firmware Update
The video window of control installation displays “ ” when I log in the IPC.
See all 11 articles
Help Desk Software
by Freshdesk Support Desk